FAQ

We offer a delightful array of gift hampers that include gourmet foods sourced from reputable Australian companies. Our Gift Hampers also feature sweets, chocolates, cookies, and more. Some of our exclusive Gift Hampers even include skincare products and Premium Champaign, Wines and Spirit as well.

Yes, you have the flexibility to customize your gift hamper according to your preferences. Simply get in touch with us by sending a message or utilising our live chat feature. We're here to assist you in creating a gift hamper tailored to your specific needs. You can select from a wide range of options, and we'll provide you with all the necessary information to make your custom gift hamper truly special. Your satisfaction is our priority, and we're here to make your gift-giving experience exceptional.

Yes, we absolutely offer themed hampers designed to make your special occasions even more memorable. To get started, simply send us an email with details about your desired occasion, including theme colors and any other specific information. We'll go above and beyond to create a one-of-a-kind gift hamper that suits the occasion perfectly.

Our customization options for themed occasions include:

  • Customized Box Sleeve: We'll design a unique box sleeve that matches the theme of your special occasion.
  • Ribbon Design: The ribbons on your gift hamper will be chosen to complement the theme.
  • Greeting Cards: Personalize your hampers with special greeting cards tailored to the occasion.
  • Special Products: If there are any particular products or gifts you'd like to include, just let us know, and we'll make it happen.

Please note that for themed occasions, there is a minimum order requirement of 10 hampers. However, the good news is that all these hampers will be delivered to your desired location absolutely free of charge. Additionally, when you order a minimum of 10 hampers for a special occasion, you'll be eligible for a generous 10% discount on the final amount. We're here to help you celebrate your special moments in style!

Personalisation is key to making your gift memorable. Through our website, you have the option to customize your gift hamper, ensuring it perfectly suits the recipient's taste and preferences. You can even include a personalized message or card to make your gift extra special.

We provide two convenient delivery options. Our standard shipping is free Australia-wide, with a delivery time of 2-4 business days. For those last-minute surprises, we offer express shipping at just $17.95, guaranteeing delivery within 1 day*.

We have a wide range of Gift Hampers with prices ranging from $60 to $180 and above. you're sure to find the perfect gift hamper for any occasion.

Yes, we do offer discounts and promotions to enhance your shopping experience. Our promotions and discounts are available to both general customers and members who are a part of our exclusive members list. To access premium deals and special promotions, becoming a member is easy. Simply enter your email below to join our members list, and you'll gain access to a range of exclusive offers and discounts. We believe in making your gift shopping not only special but also cost-effective. Don't miss out on these fantastic deals – become a member today!

We offer flexible payment options, including Afterpay, Zip Pay, PayPal, and more, ensuring a secure and hassle-free online shopping experience.

Oh no! If your gift arrived with a damaged or defective item, please contact us at info@tobbie.com.au We're here to assist you, and we want to make things right as quickly as possible.

Please keep in mind that for items that are limited in quantity or currently out of stock, we'll work closely with you to provide a replacement of equal or higher value. Our aim is to ensure that you receive a gift that you'll love.

Your satisfaction is important to us, and we're committed to resolving any issues promptly.

You will receive an order confirmation email with your order number and receipt at the email address you provided during checkout. It's essential to carefully review this email to ensure the accuracy of the shipping address you provided. If you need to make any changes to the shipping address or have any urgent concerns, please reach out to us promptly as your order may process to the shipping in the same business day. Your satisfaction and the correctness of your order are our top priorities, and we're here to assist you with any necessary adjustments or inquiries.

We understand your excitement to send your gift box, and as soon as we receive your gift hamper order, we kick into action. We're just as eager, so we put on a happy dance and infuse that joy into packing your gift box. Typically, please allow one business day for the processing and fulfillment of all orders. If your order is particularly urgent, please let us know, and we'll do our best to expedite it.

If you happen to place your order on a weekend or a public holiday, it will be shipped on the following business day. For delivery estimates, you can refer to our Shipping & Delivery page for more information. We're committed to getting your gift to its recipient as swiftly as possible!

Every gift becomes more meaningful with a heartfelt message. You can easily add a personal touch to your gift. Simply select a greeting message below the space on your product in the product page. If you'd rather not purchase a greeting card, no worries! We can write your message on our branded postcards, ensuring that your message is beautifully included with your gift.

Absolutely! You can add a personal and heartfelt touch to your gift hamper with a video message. It's simple - just click on the "Video message" button, and you'll be prompted to record your own video message to your loved one. After recording, hit submit, and we'll take care of the rest.

Your video message can be delivered on the gift card you choose or as a QR code on our branded card. The recipient can simply scan the QR code using their mobile phone to instantly access your heartfelt message. Rest assured, your video message is entirely personal, and only the recipient will have access to view it. Your gesture will make your gift even more special and memorable!

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