Shipping, Refunds & Returns

Shipping, Refunds, and Returns Policy

Shipping, Refunds, and Returns Policy

Cancellation Policy:

  • If you decide to cancel your order before we process it, you will receive a refund within 2-3 business days.
  • Once an order has been processed, cancellation is not possible. If the item has not been delivered, we will attempt to request our couriers to return it (post-dispatch cancellation). However, we cannot guarantee success if the order is within 2 working days from delivery.

Refunds:

  • Due to the customized nature of our gift sets, we do not accept cancellations or issue refunds. We are confident that the gift you send will delight your recipient.
  • If an item within the gift set arrives damaged, we will happily replace it at our expense. Please contact us at info@tobbie.com.au to report the damage and provide photos of the damaged item along with your order or tracking reference.
  • If Tobbie Hampers is informed of a change of mind before processing the order, we will cancel it within our system and issue a full refund. If the change of mind occurs after processing, we will attempt to request a redirection with the couriers, but please note that this may not be possible and will incur a redirection fee of $14.95.

Delivery Compensation:

Please be aware that while we strive for timely delivery, we do not provide compensation for deliveries that do not occur on the expected date or for items delivered to a Post Office or similar collection location.


Damaged, Faulty, or Incorrect Items:

At Tobbie Hampers, we prioritize product quality and customer satisfaction. If you receive a gift that is damaged, faulty, or contains an incorrect item, please contact our Customer Service team within 7 business days at xxxxxxxxx or email photos of the damage to info@tobbie.com.au, quoting your order or tracking reference.


Out of Stock Items:

In the event that we run out of stock for any item within the hampers, we will replace it without notice with a similar item of equal or greater value. We do not provide compensation (refund or credit) for swapped ingredients.


Buy Now, Ship Later:

For those planning ahead, we offer the option to buy now and select a future date for your package to arrive. Simply add your gift to the cart and select "SHIP LATER" at checkout.

  • Flexible Arrival Date: Choose a future week of arrival, and the gift will be delivered during one of the days of that week.
  • Guaranteed Arrival Date: Select an exact future date for delivery (excluding Saturdays and Sundays). To ensure on-time delivery, we ship via priority curriers Overnight for the specified date.

Discount Codes:

Occasionally, we provide discount codes to our customers for special promotions and acts of gifting. Please note the following guidelines:

  • Tobbie discount codes have no cash value and cannot be exchanged for cash or gift cards.
  • Competitor's discount codes will not be honored by Tobbie.
  • If the total purchase price is less than the discount code amount, only the purchase price will apply, and no cash back will be provided.
  • Promotional discounts are not applicable to gift cards or e-gift cards, taxes, or shipping and handling charges.
  • Promotional discounts cannot be applied to previous purchases.
  • Tobbie reserves the right to limit purchase quantities for customers and employees.
  • We reserve the right to cancel or modify special promotions at any time.
  • Unless specified otherwise, Tobbie discount codes are for one-time use and valid until their expiration date (if applicable).
  • Discount codes cannot be stacked; only one discount code can be used per order.

For any issues with discount code usage at checkout, please contact us at info@tobbie.com.au.

Thank you for choosing Tobbie Hampers.

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