Shipping, Refunds & Returns

Shipping, Refunds, and Returns Policy

Shipping, Refunds, and Returns Policy

Cancellation Policy:

  • If you decide to cancel your order before we process it, you will receive a refund within 2-3 business days.
  • Once an order has been processed, cancellation is not possible. If the item has not been delivered, we will attempt to request our couriers to return it (post-dispatch cancellation). However, we cannot guarantee success if the order is within 2 working days from delivery.


  • Due to the customized nature of our gift sets, we do not accept cancellations or issue refunds. We are confident that the gift you send will delight your recipient.
  • If an item within the gift set arrives damaged, we will happily replace it at our expense. Please contact us at to report the damage and provide photos of the damaged item along with your order or tracking reference.
  • If Tobbie Hampers is informed of a change of mind before processing the order, we will cancel it within our system and issue a full refund. If the change of mind occurs after processing, we will attempt to request a redirection with the couriers, but please note that this may not be possible and will incur a redirection fee of $14.95.

Delivery Compensation:

Please be aware that while we strive for timely delivery, we do not provide compensation for deliveries that do not occur on the expected date or for items delivered to a Post Office or similar collection location.

Damaged, Faulty, or Incorrect Items:

At Tobbie Hampers, we prioritize product quality and customer satisfaction. If you receive a gift that is damaged, faulty, or contains an incorrect item, please contact our Customer Service team within 7 business days at xxxxxxxxx or email photos of the damage to, quoting your order or tracking reference.

Out of Stock Items:

In the event that we run out of stock for any item within the hampers, we will replace it without notice with a similar item of equal or greater value. We do not provide compensation (refund or credit) for swapped ingredients.

Buy Now, Ship Later:

For those planning ahead, we offer the option to buy now and select a future date for your package to arrive. Simply add your gift to the cart and select "SHIP LATER" at checkout.

  • Flexible Arrival Date: Choose a future week of arrival, and the gift will be delivered during one of the days of that week.
  • Guaranteed Arrival Date: Select an exact future date for delivery (excluding Saturdays and Sundays). To ensure on-time delivery, we ship via priority curriers Overnight for the specified date.

Discount Codes:

Occasionally, we provide discount codes to our customers for special promotions and acts of gifting. Please note the following guidelines:

  • Tobbie discount codes have no cash value and cannot be exchanged for cash or gift cards.
  • Competitor's discount codes will not be honored by Tobbie.
  • If the total purchase price is less than the discount code amount, only the purchase price will apply, and no cash back will be provided.
  • Promotional discounts are not applicable to gift cards or e-gift cards, taxes, or shipping and handling charges.
  • Promotional discounts cannot be applied to previous purchases.
  • Tobbie reserves the right to limit purchase quantities for customers and employees.
  • We reserve the right to cancel or modify special promotions at any time.
  • Unless specified otherwise, Tobbie discount codes are for one-time use and valid until their expiration date (if applicable).
  • Discount codes cannot be stacked; only one discount code can be used per order.

For any issues with discount code usage at checkout, please contact us at

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